Please read these terms before you agree an order with us.
Orders begin with an order request, sent from your bag on this website or by email. Sending a request does not place an order or take payment. Before you agree to buy, we confirm in writing the availability, delivery address, charges, estimated timing, full total and how to pay.
Tell us if you need your order by a particular date. Unless we agree another period, delivery takes place within 30 days of an accepted order.
For standard goods bought at a distance, you normally have 14 days after delivery to tell us you wish to cancel, followed by 14 days to return them. Email info@cambridgestories.com for instructions.
You may inspect your goods as you would in a shop. A refund may be reduced if they have been handled more than needed to establish what they are and how they work. We do not refuse returns simply because a fragrance has been opened.
For a change-of-mind return you pay the return postage, unless we agree otherwise. Please contact us before sending fragrance back, so we can confirm a suitable carrier and the return address.
Refunds for valid cancellations go to your original payment method within 14 days of us receiving the goods back, or evidence that you posted them, whichever is earlier. The standard delivery charge is refunded when a whole order is cancelled; the extra cost of an upgraded service is not.
Contact us with your order reference and a description of the problem. We will explain the remedy and arrange or cover reasonable return costs when goods are faulty or incorrect.
These terms do not affect your statutory rights. For more on your rights, see the GOV.UK guidance on consumer returns.
Email info@cambridgestories.com, or read our delivery FAQs.